Last Updated: June 2026
Welcome to the Phoenix Booking Portal, designed and developed by Cyber Hospitality. By accessing and using our hotel management platform, booking engine, guest portal, and related services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.
By accessing the Phoenix Booking Portal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable laws and regulations governing the use of hotel management and online booking systems.
You may use the Phoenix Booking Portal only for lawful purposes related to hotel operations, room reservations, guest management, and associated hospitality services. You agree not to use the platform in any manner that could damage, disable, overburden, or impair any of our systems, including the booking engine, channel manager, or property management system (PMS).
All content on this platform, including the Phoenix Booking Portal interface, text, graphics, logos, software architecture, module designs, and other materials, is the property of Cyber Hospitality and is protected by copyright, trademark, and other intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.
All staff members, administrators, and registered guests who create accounts on the Phoenix Booking Portal are responsible for maintaining the confidentiality of their login credentials. You are fully responsible for all activities that occur under your account, including reservations made, billing entries recorded, and configuration changes applied through the system.
Room bookings, group room blocks, and add-on services made through the Phoenix Booking Portal are subject to availability and hotel-specific policies configured within the system. Cyber Hospitality reserves the right to modify, suspend, or discontinue any feature of the platform at any time without prior notice.
All payments processed through the Phoenix Booking Portal must be made in accordance with the pricing and billing terms defined at the time of reservation. This includes room charges, applicable taxes, add-on service fees, and any promotional discounts applied via configured rate codes. Failure to settle outstanding balances may result in cancellation of bookings or suspension of platform access.
To the maximum extent permitted by law, Cyber Hospitality shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Phoenix Booking Portal, including but not limited to data loss, reservation discrepancies, or channel manager synchronization errors.
The Phoenix Booking Portal supports integrations with third-party platforms including OTA channels (such as Booking.com, Expedia, and Agoda), payment gateways, door lock APIs, and CRM systems available through the Marketplace. Cyber Hospitality is not responsible for the content, availability, data practices, or policies of any third-party integrated services.
Your use of the Phoenix Booking Portal is also governed by our Privacy Policy, which outlines how guest data, staff records, and operational information are collected, stored, and used within the system. Please review our Privacy Policy to understand your rights and our data handling practices.
Cyber Hospitality reserves the right to terminate or suspend access to the Phoenix Booking Portal without prior notice if any user, operator, or administrator violates these Terms and Conditions or misuses any module of the platform.
Cyber Hospitality reserves the right to update or modify these Terms and Conditions at any time to reflect changes in platform features, legal requirements, or business practices. Changes will become effective immediately upon posting on this page.
These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in your jurisdiction. Any disputes arising from the use of the Phoenix Booking Portal shall be subject to the exclusive jurisdiction of the competent courts in the relevant territory.
If you have any questions regarding these Terms and Conditions or the Phoenix Booking Portal, please contact the Cyber Hospitality support team through our Contact Us pages.
From bookings to billing, Phoenix Booking Portal brings every part of your property into one intuitive system.
