Last Updated: June 2026
Your privacy is important to us at Cyber Hospitality. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use the Phoenix Booking Portal — including the guest-facing booking engine, the hotel admin console, and all associated modules. Please read this policy carefully. By using the Phoenix Booking Portal, you consent to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us through the Phoenix Booking Portal, including your full name, email address, phone number, physical address, government-issued identification details, billing and payment information, and any other information submitted through guest registration forms, reservation inquiries, staff account creation, or support ticket submissions.
When you access the Phoenix Booking Portal, we may automatically collect certain information about your device and session activity, including your IP address, browser type, operating system, pages viewed, login timestamps, reservation actions performed, and other analytical data used to maintain platform security and performance.
We use the information we collect to:
The Phoenix Booking Portal may use cookies, web beacons, and similar session tracking technologies to maintain user sessions, enhance your browsing experience, analyze portal traffic, and personalize the admin and guest interfaces. You may choose to disable cookies through your browser settings, though this may affect platform functionality.
Cyber Hospitality does not sell your personal information. We may share your information with trusted third-party service providers integrated through the Phoenix Booking Portal Marketplace — including OTA channel managers, payment gateways, CRM platforms, and door lock API vendors — when necessary to deliver the requested services. We may also share information with legal authorities when required by applicable law.
Cyber Hospitality implements reasonable technical and organizational measures to protect all data stored within the Phoenix Booking Portal, including guest profiles, reservation records, billing transactions, and staff credentials, from unauthorized access, disclosure, alteration, or destruction. Role-based access controls and two-factor authentication options are available to further secure your account. However, no method of data transmission over the Internet is completely secure.
The Phoenix Booking Portal supports integrations with third-party platforms available through the Marketplace, including OTA channels such as Booking.com, Expedia, and Agoda, as well as payment processors and property management tools. Cyber Hospitality is not responsible for the privacy practices, data handling, or content policies of any third-party integrated services.
We retain guest profiles, reservation records, billing histories, housekeeping logs, and staff data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our platform agreements. Data may be archived or securely deleted upon request or after the applicable retention period.
Depending on your location and applicable laws, guests, staff members, and administrators using the Phoenix Booking Portal may have rights regarding their personal information, including the right to access, correct, update, delete, or restrict the processing of their data. Please contact Cyber Hospitality to exercise any of these rights.
The Phoenix Booking Portal is not intended for use by children under the age of 13. Cyber Hospitality does not knowingly collect personal information from children. If we become aware that such information has been submitted through the platform, we will take appropriate steps to remove it from our records.
Information collected through the Phoenix Booking Portal may be transferred to and processed in countries other than your own, particularly in connection with third-party OTA channel integrations and cloud-hosted services. By using the platform, you consent to such transfers in accordance with applicable data protection laws.
Cyber Hospitality reserves the right to update this Privacy Policy at any time to reflect changes in platform features, legal requirements, or data handling practices. Any changes will be posted on this page with an updated revision date.
If you have any questions regarding this Privacy Policy or the data practices of the Phoenix Booking Portal, please contact the Cyber Hospitality support team through our Contact Us page.
From bookings to billing, Phoenix Booking Portal brings every part of your property into one intuitive system.
